Pooja Ashok Jadhav

AWS Cloud Support Engineer | 4.9+ Years Experience

4.9+ years of hands-on experience in AWS cloud operations, infrastructure management Skilled in deployment pipelines, incident management, and cloud infrastructure optimization with proven expertise in EC2, S3, VPC, CloudWatch, and Docker containerization.

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📞 +91 9156780325

About Me

AWS Cloud Support Engineer with 4.9+ years of hands-on experience in cloud operations, infrastructure management, and DevOps. Proven expertise in monitoring AWS services, managing cloud deployments, and providing technical support at scale. Skilled in troubleshooting EC2, S3, IAM, VPC, and implementing CI/CD pipelines with Jenkins and Docker.

Strong background in infrastructure automation, deployment validation, and incident management. Experienced with monitoring tools including CloudWatch, Site24x7, and JFrog. Demonstrated ability to work collaboratively with DevOps teams, provide root cause analysis, and optimize cloud operations for reliability and efficiency.

Committed to continuous learning and staying updated with latest cloud technologies. Certified in Oracle Cloud Infrastructure and Linux Essentials. Looking to advance into Cloud Engineer or DevOps Engineer roles with opportunities to design and implement scalable cloud solutions.

Technical Skills

Cloud Platforms
  • AWS (EC2, S3, VPC, IAM)
  • CloudWatch, Load Balancers
  • Route 53, Auto Scaling
  • CloudFormation
Infrastructure as Code
  • Terraform (EC2/VPC basics)
  • AWS CloudFormation
  • YAML/JSON templates
  • Infrastructure Automation
CI/CD & DevOps
  • Jenkins (freestyle & pipelines)
  • Git & GitHub
  • Docker (build, run, push)
  • Deployment monitoring
Monitoring & Logging
  • CloudWatch metrics/logs/alarms
  • Site24x7
  • JFrog build monitoring
  • Incident & alert handling
Systems & Networking
  • Linux administration
  • Bash scripting
  • DNS, DHCP, TCP/IP
  • SSH, Connectivity troubleshooting
Ticketing & Collaboration
  • ServiceNow
  • Freshdesk
  • RCA reporting
  • Incident management

Professional Experience

AWS Cloud Support Engineer

Infosys | Pune, Maharashtra
April 2023 – August 2025
  • Monitored application deployments using JFrog and CI/CD pipeline tools, ensuring smooth and error-free releases
  • Validated deployed websites and applications by checking functionality, reviewing logs and identifying issues immediately after each deployment
  • Performed daily server health checks, including service restarts, CPU/memory monitoring, disk usage analysis and overall system stability checks
  • Troubleshot AWS services such as EC2, S3, CloudWatch and resolved connectivity, performance and permission-related issues
  • Worked closely with DevOps team by providing logs, screenshots and initial diagnostics to accelerate issue identification and resolution
  • Managed and updated support tickets in ServiceNow, handled P1/P2 incidents, and coordinated with DevOps team for timely resolution
  • Improved deployment reliability by detecting issues early, escalating critical problems and helping reduce post-deployment failures

AWS NOC Engineer

WeAgile Software Solution Pvt Ltd | Pune, Maharashtra
Oct 2021 – March 2023
  • Ensured 99% uptime of cloud infrastructure by monitoring server health via RabbitMQ Dashboard and Site24x7
  • Performed daily backups, updates, and patching on Linux servers
  • Managed disk partitions and verified MySQL data integrity, resolving 100+ missing video/data issues
  • Prepared weekly/monthly reports and conducted root cause analysis (RCA) for recurring incidents
  • Handled incident management and change management with effective escalation procedures

Desktop Support Engineer

Kapil Enterprises | Pune, Maharashtra
July 2020 – July 2021
  • Supported banking IT infrastructure with expertise in Active Directory, DHCP, DNS, and IP networking
  • Diagnosed and resolved 100+ monthly hardware/software issues on desktops, laptops, and peripherals
  • Installed, configured, and maintained 50+ hardware devices ensuring reliable uptime
  • Provided technical support for banking applications and infrastructure minimizing downtime

Education

Bachelor of Engineering

Electronics and Telecommunication (ENTC)

P.E.S Modern College of Engineering, Pune | Pune University

Sep 2017 – May 2020
Diploma

Electronics and Telecommunication (ENTC)

Pune University | Maharashtra State Board

Sep 2014 – May 2017
10th Grade

Maharashtra State Board

Karmveer Vidyalay Chincholi Mali

2014

Projects

AWS IAM Security & Access Management

Cloud Security Project

2025
  • Implemented IAM Users, Groups, and Policies using least-privilege access controls
  • Tested permissions by logging in as a new IAM user and validating policy behavior
Portfolio Website Development

Web Development Project

2025
  • Designed and developed a personal portfolio website to showcase skills and cloud projects
  • Built a responsive, clean layout and hosted it online for public accessibility

Certifications

Oracle Cloud Infrastructure 2025

Certified Foundations Associate

Acquired knowledge of public cloud services provided by Oracle Cloud Infrastructure (OCI) and its services.

August 2025
Linux Essentials

Linux Foundation

Completed Linux Essentials training covering Linux OS basics, command line usage, file permissions, and system navigation with confidence.

September 2025

HIRE ME

Let's Connect

Have a project idea or just want to chat about cloud technologies? Feel free to reach out. I'm always excited to collaborate and learn together!

Location

Pune, India

Email

poojajadhav550777@gmail.com

Education

B.E. Electronics & Telecommunication

Phone

+91 9156780325

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